0% finance available
Evening and Saturday appointments
Accepting new patients
0% finance available
Evening and Saturday appointments
Accepting new patients

Freedom of Information Policy

Northgate Dental

Responsible Person

Umar Ilyas

Registered Manager

Umar Ilyas

Part One: Introduction

Our Publication Scheme

This Publication Scheme is a guide to the information routinely published by Northgate Dental (UI Associates Limited). It describes the classes and types of information about our practice and team that we make publicly available.

By adopting this scheme, we are committed to making the information listed in Part Two available to members of the public. The scheme is reviewed regularly and monitored to ensure it meets legal requirements and patient needs. We aim to make this information easy to find and accessible.

Your Rights

In addition to the information in this scheme, you are entitled to request other information about Northgate Dental from the Practice Manager, Umar Ilyas. We may not always be able to provide some or all of the information you request. If this happens, we will explain why.

Under the Data Protection Act 2018 and the UK General Data Protection Regulation (GDPR), you are entitled to access your clinical records or any personal information held about you by our practice. Please contact the Practice Manager, Umar Ilyas, if you would like a copy of your records.

Feedback

We welcome suggestions about how our service could be improved.

If you have a complaint about how we have handled your request for information, please contact the Practice Manager, Umar Ilyas. If you remain dissatisfied, you may escalate your complaint to the relevant external bodies (see Part Two).

Part Two: Classes of Information We Hold

The information we hold is reviewed regularly and managed in line with the Data Protection Act 2018 and the Code of Practice for Records Management.

We hold the following classes of information:

1. Who we are

Dental Team

  • Clinicians: Dr Umar Ilyas, Dr Sara Khan
  • Practice Manager: Umar Ilyas
  • Dental Nurses: Haroon Hussain, Sofya Naseer, Wiktoria Mirga

2. Our Services

We provide:

  • General dental services (diagnostic, preventive, restorative, and surgical procedures)
  • Surgical treatments such as extractions
  • Hygiene services
  • Nutritional and oral health counselling
  • Same-day emergency appointments
  • Access for patients with disabilities

Opening Hours

  • Monday to Friday: 09:00 –17:00
  • Saturday 09:00 – 14:00

Out of Hours / Emergency Care

  • Monday to Friday: 17:00 – 22:00
  • Saturday 14:00- 22:00
  • Sunday 12:00- 22:00

After 10pm

  • Call NHS 111

3. Complaints

Northgate Dental aims to provide the highest standards of patient care. If you have any concerns, please contact the Practice Manager, Umar Ilyas, by telephone, in person, by post, or by email.

We operate a comprehensive Complaints Policy and Code of Practice. Copies are available at reception.